Refund Policy

Last updated October 18, 2026 · 한국어로 보기

Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and refunds are issued by Paddle to your original payment method, usually within 5–10 business days.

30-day refund

If you change your mind, ask for a refund within 30 days of a payment and we refund it in full. This applies to every payment: your first payment, monthly renewals and extra hours. There are no usage conditions and you do not need to give a reason.

What a refund does to your plan

• If the payment for your current billing period (your first payment or a renewal) is refunded in full, including through several partial refunds that add up to the full amount, that subscription ends immediately. If any subscription payment, including an upgrade’s price difference, is charged back, the subscription also ends immediately. Refunding an earlier period’s payment doesn’t end a current period you paid for separately.
• A partial refund, such as for an outage, or a refund of an upgrade’s price difference keeps your plan. When an upgrade’s price difference is refunded, in full or in part, we remove the extra included hours that upgrade added, in proportion to the amount refunded.
• If a purchase of extra hours is refunded, we remove the refunded share of those hours from your balance. If you have already used some of them, your balance goes down to zero, not below.

When hours become available

Included hours for a billing period become available once that period’s payment completes. If a renewal payment fails, that period’s hours are added once it is paid.

Changing plans

An upgrade takes effect immediately: the price difference for the rest of the current billing period is charged pro rata, and the difference in included hours is added for the rest of that period on the same basis. A downgrade also takes effect immediately, with no charge or refund for the current period: you keep the current period’s hours, and your next bill is at the lower price. Downgrading does not limit the 30-day refund above.

Cancelling

You can cancel any time in Account › Plan & billing. Your plan stays active until the end of the period you paid for and does not renew. Extra hours you bought never expire.

Deleting your account cancels your subscription automatically (Paddle may take a little while to confirm the cancellation) and removes any unused extra hours. You can still ask for a refund through paddle.net within 30 days of a payment.

Outages

If a service outage on our side stops you using Tolkmeet for 24 hours or more, we refund the affected part of that billing period’s plan on request, even after 30 days.

Your legal rights

Nothing here limits rights you have under consumer protection law where you live, such as withdrawal rights in the European Union or Korea.

How to ask

• Through Paddle: go to paddle.net, find your order with the email address you paid with, and request a refund.
• Or email billing@tolkmeet.com from, or including, the email address on your account.

Your receipts are under Account › Plan & billing › Payment method & receipts.